About the hostel

Generator started in London and has grown into a social hospitality brand with properties across Europe and beyond. Fast Company has listed it among the 50 most innovative companies in the world, and everything it does follows one motto: Be yourself. Its hostels are safe, lively and very social spaces inspired by their cities. Generator London is a short stroll from Covent Garden, Regent's Park and the British Museum, in a former police station redesigned with reclaimed timber, bare brick and black steel. Bold graphics and British icons set the tone, and a classic red bus is parked beside the bar's dance floor.

The job

Generator London is looking for Front of House Crew to keep its front office running smoothly and to wow guests at every opportunity, always with a personal touch.

What you'll do

• Own the guest journey and keep raising the bar for a unique Generator experience
• Get to know your guests and share their love of independent travel
• Deliver outstanding customer service
• Be part of a team that gets the Generator spirit
• Keep an eye on the social spaces, lighting, sound and temperature so they match the brand
• Know your city: its cafés, bars, restaurants, art and music
• Follow company policies and training, including fire safety, health and safety and food hygiene
• Handle cash during your shift
• Complete the close-of-shift procedures accurately every time

Schedule

A mix of morning and evening shifts, full-time or casual.

Pay and perks

• 13 GBP per hour
• Two free nights at any Generator property worldwide
• Reduced room rates for you, your friends and your family
• International career opportunities, so you can travel while you work
• An extra day off for your birthday on top of annual leave
• Up to three days of paid leave a year for fertility treatment
• A company contribution to gym membership and other wellbeing initiatives

Who they're looking for

• You love guests and are passionate about hospitality and youth travel
• The life and soul of the party
• Very organised and calm under pressure
• Happy at a very fast pace
• Business-minded and keen to maximise revenue
• Creative, innovative and digitally savvy
• Fluent English
• Experience in a front office hospitality role and with a property management system
• Flexible about weekly shifts
• You need the right to work; the hostel asks for EU work eligibility.

How to apply

Send your CV. Questions about the role are welcome.