About the hostel

MEININGER Milano Garibaldi is a hybrid hotel in Milan, part of the international MEININGER group that mixes hotel comfort with hostel features such as shared rooms and a guest kitchen.

The job

You cover the front desk at night as part of a rotation with morning and evening shifts. You keep guests safe and comfortable and handle the desk's admin work.

What you'll do

• Look after guests from check-in to check-out
• Be the first contact for guests and visitors such as suppliers and technicians
• Answer questions and suggest sights, attractions and activities nearby
• Handle invoicing, emails, online requests and replies to online reviews
• Upsell extras to guests
• Help other departments when needed

Schedule

Full-time on a rotation of morning, evening and night shifts, with this role focused on nights.

Pay and perks

• Salary described as attractive, amount not stated
• One extra holiday day per year of service, up to 5
• Staff nights and a friends and family discount
• Chances to help open new hotels and travel for exchange programmes
• Wellbeing platform for you and your family
• Online language courses
• Team get-togethers and summer and winter events
• Quarterly check-ins and development projects

Who they're looking for

• Some first hospitality experience and real enthusiasm for it
• Outgoing, people-oriented and at ease in a busy setting
• A good team player, flexible with rotating shifts
• Good knowledge of a front office system such as ASSD, Fidelio or SIHOT
• Italian and English at B2 level

How to apply

Send your CV.