About the hostel

HI Banff Alpine Centre is a large Hostelling International hostel in Banff, inside Banff National Park, with its own restaurant and bar and a busy staff community living on site.

The job

The hostel is hiring a full-time Front Desk Agent on a temporary contract. You will be the first contact for guests, making their arrival easy and helping them get the most out of Banff and the park.

What you'll do

• Check guests in quickly and look after their needs in a friendly, professional way
• Answer phone calls and emails
• Share tips and local advice about Banff and the national park
• Keep in touch with other departments so the day runs smoothly
• Handle guest complaints, solve problems and calm down difficult situations

Pay and perks

• 18.14 CAD per hour
• Shared room in on-site, fully furnished staff apartments for 6.50 CAD per day, with Wi-Fi, utilities and cable TV included
• 40% off meals in the restaurant, plus bar deals
• Free stays at other HI hostels and a free Hostelling International membership
• 50% off HI stays for friends and family
• Free use of mountain bikes, canoes, paddle boards and camping gear
• Staff events such as barbecues, pub crawls and yoga
• Employee and Family Assistance Program
• A Manager-in-Training program for those who want to grow into leadership

Who they're looking for

• Front desk experience in a hostel or hotel is preferred but not required
• Experience with a property management system is a plus; training is provided
• Good at solving problems, setting priorities and staying calm under pressure
• A quick, curious learner who likes helping people
• A positive, friendly team player
• Successful candidates go through standard background checks (references, past jobs and, where relevant, a criminal record check)

How to apply

Send your CV.