About the hostel

HI Lake Louise Alpine Centre is a Hostelling International hostel in the village of Lake Louise, in Banff National Park, with a sauna, games area and its own café.

The job

The hostel is looking for a Front Desk Agent to start in the last week of October 2026. You will welcome guests, manage bookings and help create a friendly, inclusive atmosphere in the hostel.

What you'll do

• Greet guests and handle check-ins and check-outs
• Give information about the hostel, local sights and transport
• Answer guest questions, requests and complaints
• Take bookings online, by email and by phone
• Keep guest records and registration details accurate
• Keep the front desk tidy and stocked with brochures and supplies
• Deal with emergencies and contact the authorities when needed

Pay and perks

• Subsidised, fully furnished staff housing with free Wi-Fi: 7 CAD per night in a shared room or 12 CAD in a private room
• Free HI membership and free stays at other HI hostels and Alpine Club of Canada huts
• 40% off at the hostel café
• Use of the sauna, pool table and ping pong table
• Employee and Family Assistance Program
• Where applicable: free familiarisation trips, commission and tips

Who they're looking for

• Hostel front desk experience is preferred but not required
• Experience with a property management system is a plus; training is provided
• Keen to learn about the hostel, the village and the national park
• A positive attitude, a sense of humour and the ability to stay calm under stress
• Successful candidates go through standard background checks (references, past jobs and, where relevant, a criminal record check)

How to apply

Send your CV.